© doggystylemobilegrooming.co.uk / dirtydoggrooming.co.uk - / Kestrel Solutions. 2016 All Rights Reserved.

Welcome to DIRTY DOG GROOMING and

SELF SERVICE DOG WASH

DIRTY  DOG GROOMING TERMS & CONDITIONS
1. THE CARE OF YOUR PET We will take every care of your pet while we are working and grooming. We use the latest washing equipment and have carefully selected all our grooming and washing products from leading trade suppliers who specialise in offering professional grooming products. After every completed washing session we will be happy to discuss the outcome with you to ensure that our service meets the needs of your pet. We will not take any fees from you until you have signed our “Satisfied with the grooming of my dog” disclaimer on our daily work sheet held by your groomer when handing your dog back after its grooming session with us. 2. OUR STAFF Our staff have all been picked because of their love of animals and their desire to work with them full time. They have all had extensive practical experience and training in dog grooming and have demonstrated their skills and efficiency in dealing with both pets and owners. At all times our groomers have the right to refuse to work with difficult dogs with behaviour problems, but will endeavour to do everything within their knowledge to help your pets enjoy the process of being washed and groomed in the DIRTY DOG GROOMING way. The owner agrees to inform DIRTY DOG GROOMING prior to their dogs grooming session if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog. Due to the expansion and training needs of our service it may be that your groomer is training towards a City and Guilds Qualification under our Qualified and Guided Supervision and on occasion alone to our stringent standards. We carry out this high level of training to ensure both you, and your dog, receive the best possible service from us both now and in the future. 3. EXAMINATION OF DOG We will also examine your dog for any irregular lumps or infections during the grooming process and if anything is found our groomer will discuss it with you, but it must be stressed that this is not a professional medical examination as would be given by your vet or medical advice and for this your vet must be consulted. 4. INSURANCE At all times we have full Public liability Insurance in the event of damage, accident or loss to your pet or our staff. Please ask the owner for more details if necessary. 5.DE MATTING OF FUR In the event of matted fur resulting in the need to clip tight to the dogs skin to enable removal, the owner should be aware that irritation may occur from the shaving process. The dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that DOGGY STYLE MOBILE GROOMING shall not be held liable for any after grooming effects of matt clipping procedures or problems uncovered' on a badly matted neglected coat The owner agrees to pay all costs for the grooming of the dog including de-matting which is an extra cost, whether or not the groomer is able to complete the job. 6.CANCELLATIONS Appointments cancelled with less than 48hrs notice will incur a fee of 50% in all circumstances. Appointments missed where a groomer has arrived and nobody is home, or the groom cannot be undertaken on arrival due to customers circumstances, will incur a fee of 100% of the standard grooming charge due to the loss of time and travelling costs incurred as this could have been booked to another dog. All fees must be paid in advance to your groomer on re scheduling or by BACS and no less than 48hrs prior to any further appointment being attended. None payment will mean re allocation of any further appointment without notice. Please make sure your dog has relieved itself prior to grooming. A cheap groom is never good and a good groom is never cheap We do not quote a price list as prices can vary due to a number of factors individually taken into account. All pricing is given verbally and as accurately as possible following discussion and assessment of your needs, and in the interests of getting it right for both you and us, some prices and decisions are at the groomers discretion at the time of your appointment.

Breed Size Guide for our

services.

X breeds are assessed individually

for size catagory:

Small

This group includes any size

up to and including dogs such as

West Highland Terrier, Jack Russell

and Cavalier King Charles Spaniel.

Medium

This group includes

dogs such as Labrador, Collie,

Springer Spaniel and Dalmatian.

Large

This group includes dogs

such as a German Shepherd,

Bernese Mountain Dog and Old

English Sheepdog

We do not quote a price list

as prices can vary due to a number of factors individually taken into account. All pricing is given verbally and as accurately as possible following discussion and assessment of your needs, and in the interests of getting it right for both you and us, some prices and decisions are at the groomers discretion at the time of your appointment. We welcome you to call in with your dog for accurate assessment and pricing.

To book an appointment for

your pet just call us on:

T:  01752 848777   M:  07590 025262 or E-mail us:  info@dirtydoggrooming.co.uk    Web Site: www.dirtydoggrooming.co.uk Please include a contact number so we can discuss your needs fully in the interest of supplying an actual price rather than a guesstimate. Thank You. Trading Standards Approved
BASED IN SALTASH AND SERVING PLYMOUTH, CALLINGTON, LISKEARD AND TORPOINT  UNIT 19, SALTASH BUSINESS PARK, FORGE LANE, SALTASH, CORNWALL, PL12 6LX. ** Dirty Dog Grooming is a trading name of, Doggy Style Mobile Grooming.**  email: info@dirtydoggooming.co.uk  or give us a call on 01752 848777 or 07590025262
© doggystylemobilegrooming.co.uk / dirtydoggrooming.co.uk  Kestrel Solutions. 2016 All Rights Reserved.

DIRTY DOG GROOMING

and

SELF SERVICE DOG WASH

PROFESSIONAL DOG GROOMING SERVICES AVAILABLE

Professional, Personal and Caring

Please note: We DO NOT carry out any invasive procedures such as Expressing of Anal Glands, Cleaning of Teeth, or Deep Cleansing of Ears. Groomers are not Vets, and Vets are not Groomers. As a professional, Caring Grooming Service, it would be incorrect for our Groomers to carry out such procedures which may have underlying issues that caused them or could cause further issue if not treated as part of a Professional Veterinary Assessment.

Breed Size Guide for our services.

X breeds are assessed individually for size

catagory:

Small

This group includes any size up to

and including dogs such as West Highland

Terrier, Jack Russell and Cavalier King

Charles Spaniel.

Medium

This group includes dogs such as

Labrador, Collie, Springer Spaniel and

Dalmatian.

Large

This group includes dogs such as

a German Shepherd, Bernese Mountain

Dog and Old English Sheepdog

We do not quote a price list

as prices can vary due to a number of factors individually taken into account. All pricing is given verbally and as accurately as possible following discussion and assessment of your needs, and in the interests of getting it right for both you and us, some prices and decisions are at the groomers discretion at the time of your appointment. We welcome you to call in with your dog for accurate assessment and pricing.

To book an appointment for your pet

just call us on:

T:  01752 848777   M:  07590 025262 or E-mail us:  info@dirtydoggrooming.co.uk    Web Site: www.dirtydoggrooming.co.uk Please include a contact number so we can discuss your needs fully in the interest of supplying an actual price rather than a guesstimate. Thank You. Trading Standards Approved
1. THE CARE OF YOUR PET We will take every care of your pet while we are working and grooming. We use the latest washing equipment and have carefully selected all our grooming and washing products from leading trade suppliers who specialise in offering professional grooming products. After every completed washing session we will be happy to discuss the outcome with you to ensure that our service meets the needs of your pet. We will not take any fees from you until you have signed our “Satisfied with the grooming of my dog” disclaimer on our daily work sheet held by your groomer when handing your dog back after its grooming session with us. 2. OUR STAFF Our staff have all been picked because of their love of animals and their desire to work with them full time. They have all had extensive practical experience and training in dog grooming and have demonstrated their skills and efficiency in dealing with both pets and owners. At all times our groomers have the right to refuse to work with difficult dogs with behaviour problems, but will endeavour to do everything within their knowledge to help your pets enjoy the process of being washed and groomed in the DIRTY DOG GROOMING way. The owner agrees to inform DIRTY DOG GROOMING prior to their dogs grooming session if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog. Due to the expansion and training needs of our service it may be that your groomer is training towards a City and Guilds Qualification under our Qualified and Guided Supervision and on occasion alone to our stringent standards. We carry out this high level of training to ensure both you, and your dog, receive the best possible service from us both now and in the future. 3. EXAMINATION OF DOG We will also examine your dog for any irregular lumps or infections during the grooming process and if anything is found our groomer will discuss it with you, but it must be stressed that this is not a professional medical examination as would be given by your vet or medical advice and for this your vet must be consulted. 4. INSURANCE At all times we have full Public liability Insurance in the event of damage, accident or loss to your pet or our staff. Please ask the owner for more details if necessary. 5.DE MATTING OF FUR In the event of matted fur resulting in the need to clip tight to the dogs skin to enable removal, the owner should be aware that irritation may occur from the shaving process. The dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that DOGGY STYLE MOBILE GROOMING shall not be held liable for any after grooming effects of matt clipping procedures or problems uncovered' on a badly matted neglected coat The owner agrees to pay all costs for the grooming of the dog including de-matting which is an extra cost, whether or not the groomer is able to complete the job. 6.CANCELLATIONS Appointments cancelled with less than 48hrs notice will incur a fee of 50% in all circumstances. Appointments missed where a groomer has arrived and nobody is home, or the groom cannot be undertaken on arrival due to customers circumstances, will incur a fee of 100% of the standard grooming charge due to the loss of time and travelling costs incurred as this could have been booked to another dog. All fees must be paid in advance to your groomer on re scheduling or by BACS and no less than 48hrs prior to any further appointment being attended. None payment will mean re allocation of any further appointment without notice. Please make sure your dog has relieved itself prior to grooming. A cheap groom is never good and a good groom is never cheap We do not quote a price list as prices can vary due to a number of factors individually taken into account. All pricing is given verbally and as accurately as possible following discussion and assessment of your needs, and in the interests of getting it right for both you and us, some prices and decisions are at the groomers discretion at the time of your appointment.